• Address: Soft Claws Ltd, 193 Lower Road, Surrey Quays, London, SE16 2LW
  • Phone: 020 7183 5088
  • Hours: 5 Days a week from 9-00 am to 5-00 pm

Protecting your private information is our priority. This Statement of Privacy applies to www.softpaws.co.uk and softpaws.co.uk (a division of Soft Claws Ltd). For the purposes of this Privacy Policy, unless otherwise noted, all references to softpaws.co.uk (A Division of Soft Claws Ltd) include www.softpaws.co.uk and softpaws.co.uk. The softpaws.co.uk website is an Ecommerce, news and information, and sharing of testimonials and images site. By using the softpaws.co.uk website, you consent to the data practices described in this statement.

Collection of your Personal Information

softpaws.co.uk may collect personally-identifiable information, such as your name and email address. If you purchase softpaws.co.uk’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by softpaws.co.uk. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the softpaws.co.uk website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through softpaws.co.uk’s public message boards, this information may be collected and used by others.

softpaws.co.uk encourages you to review the privacy statements of websites you choose to link to from softpaws.co.uk so that you can understand how those websites collect, use, and share your information. softpaws.co.uk is not responsible for the privacy statements or other content on websites outside of the softpaws.co.uk website.

What Information Do We Collect?

We collect information from you when you register on the Site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as email, or participate in another Site feature.

When ordering or registering, we may ask you for your name, email address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.

We collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Use of your Personal Information

softpaws.co.uk collects and uses your personal information to operate its website(s) and deliver the services you have requested, including the following:

To personalise your Site experience and to allow us to deliver the type of content and product offerings in which you are the most interested.

To allow us to better service you in responding to your customer service requests,

To quickly process your transactions.

To administer a contest, promotion, survey, or other Site feature

softpaws.co.uk may also use your personally-identifiable information to inform you of other products or services available from softpaws.co.uk and its affiliates. softpaws.co.uk may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

softpaws.co.uk does not sell, rent, or lease its customer lists to third parties.

softpaws.co.uk may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally-identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. softpaws.co.uk may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to softpaws.co.uk, and they are required to maintain the confidentiality of your information.

softpaws.co.uk may keep track of the websites and pages our users visit within softpaws.co.uk in order to determine which softpaws.co.uk services are the most popular. This data is used to deliver customized content and advertising within softpaws.co.uk to customers whose behaviour indicates that they are interested in a particular subject area.

softpaws.co.uk will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on softpaws.co.uk or the site; (b) protect and defend the rights or property of softpaws.co.uk; and, (c) act under exigent circumstances to protect the personal safety of users of softpaws.co.uk or the public.

Use of Cookies

The softpaws.co.uk website may use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize softpaws.co.uk pages or register with softpaws.co.uk site or services, a cookie helps softpaws.co.uk to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same softpaws.co.uk website, the information you previously provided can be retrieved, so you can easily use the softpaws.co.uk features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the softpaws.co.uk services or websites you visit.

Changes to This Statement

softpaws.co.uk will occasionally update this Statement of Privacy to reflect company and customer feedback. softpaws.co.uk encourages you to periodically review this Statement to be informed of how softpaws.co.uk is protecting your information

Your Consent

By using the Site, you consent to our Privacy Policy and Terms of Use.